Reference

Open manisjp with clear Legal terms

manisjp Legal sets out how your account, personal details, wallet records and access rights are handled in Indonesia.

Account termsPrivacy controlsCookie choicesLocal-law access
Browse Our Lobby Read FAQ
manisjp Open manisjp with clear Legal terms
LEGAL HELP ROUTES

Get help with a Legal account question

A clear contact route helps you resolve a policy question without guessing which team handles it. Include the account phone number, the subject of your request and any relevant payment reference, while leaving out your password or wallet PIN. We can then direct the matter to the account, privacy or payment-record path. If you are in Bandung or elsewhere in Indonesia, the same Legal contact route applies, subject to access that depends on local law.

Team online

Account access

Use our support contact path when phone verification does not match your account details or access is paused for an eligibility check. Tell us which step stopped, such as login or verification, so we can explain the applicable Legal requirement without asking for your password.

Privacy request

Send a privacy request when you want to ask what account details we hold, correct an inaccurate entry or ask how a record is used. We may need to confirm that you control the account before discussing personal data or applying a requested change.

Payment record

For a DANA, OVO, GoPay, QRIS, bank transfer or virtual account question, include the payment reference and date. We use those details to locate the relevant account record and explain whether the matter concerns verification, status matching or retention under our Legal terms.

DATA HANDLING DETAILS

Understand how we handle Legal duties

Legal care is practical: we limit account access to the details needed for verification, keep payment references tied to the correct account, and separate support questions from password data.

Account details

We use the details submitted during account creation and phone verification to identify the account holder and apply access rules. Keep your phone number current, because a mismatch can prevent us from confirming a request or changing details without additional checks.

Payment references

A DANA, OVO, GoPay or QRIS reference helps us match a wallet event to the correct account. Bank transfer and virtual account records may carry different reference fields, so include the exact receipt detail when asking for a correction or status explanation.

Cookies

Cookies can support a secure session and remember choices you make about this Legal page. They are not a substitute for account verification. If your browser blocks required cookies, some policy or account steps may not work until you adjust the device setting.

Account security

Do not share your password, phone verification code or wallet PIN with support or any other person. If you suspect that someone accessed your account, contact us with the affected login detail so we can explain the available security steps under our Legal process.

Record retention

We retain account, support and payment records only according to the purpose and Legal requirement connected with each record. A request to remove details may therefore have limits where a transaction or access record must remain available for a defined duty.

Change requests

Ask us to correct, access or clarify your personal data through the privacy contact route. State the request in plain English, identify the account phone number and describe the specific field or policy clause. We may confirm ownership before sending a substantive response.

Find answers about manisjp Legal

These Legal answers cover the questions we expect you to ask before opening an account or sending a policy request. They explain access, privacy, cookies, payment records and contact checks in practical terms. Where a request depends on a jurisdictional rule, we will point you to the applicable policy route rather than suggesting that one answer fits every Indonesian account.

manisjp Legal covers account access, phone verification, privacy, cookies, payment references, security duties, record retention and contact requests. It also explains that access depends on local law. Read the terms before opening an account so you understand which conditions apply to your details and account activity.

Access is available where local law permits and depends on local law in the place where you are located. We may ask for account details and phone verification before access. If eligibility is unclear, contact support before submitting a payment reference or attempting another account step.

You can ask about personal details connected with your account, including the phone number used for verification and records linked to support or payment status. Send the request through our privacy contact path. We may confirm account ownership before describing or changing personal data.

Cookies can remember choices made on the Legal page and help maintain a secure browser session. They do not replace phone verification or prove account ownership. If you block required cookies, policy controls or account steps may not function until your browser settings allow them.

Yes, you can ask us to check an inaccurate DANA or QRIS reference by sending the account phone number, payment date and exact receipt detail. We verify the request before changing a record. Bank transfer, virtual account, OVO and GoPay questions follow the same contact path.

Retention depends on the record type and the Legal duty connected with it. Account, support and payment references may therefore follow different periods. Ask through the privacy route if you need the category, purpose or applicable retention explanation for a particular account record.

Use our support contact path and identify the clause or subject, such as access, cookies, privacy, security or payment records. Include your account phone number but never send a password, verification code or wallet PIN. We can route the question to the relevant Legal support path.

Related Pages

manisjp Indonesia Access guide Live Roulette Turbo Account information About Us